Refund disputes we resolve
If a company owes you money and is making it hard to get it back, there’s a good chance we can help. Browse the categories below, or start a free case review and we’ll tell you exactly where your case fits.
Online Purchase Disputes
Received a faulty product, an item that doesn’t match its description, or an order that never arrived? We specialize in navigating e-commerce refund policies to get your money back.
Common situations we help with:
- Item arrived damaged, defective, or not as described
- Order never arrived and the seller won’t refund it
- Retailer denied a valid return within their own policy window
- Counterfeit or significantly different item than advertised
Transport & Logistics Services
Encountered delayed or lost shipments, damaged goods during transit, or incorrect charges from courier and logistics companies? We help secure refunds for disruptions and discrepancies in transportation and logistics services.
Common situations we help with:
- Package lost in transit and never delivered
- Goods damaged by the carrier during shipping
- Overcharged shipping fees or surprise surcharges
- Missed delivery-window guarantees on express shipping
Event & Ticket Refunds
Were you denied a refund for a cancelled concert, sporting event, or theatre show? We assist in recovering funds for tickets and event-related expenses when events are cancelled, postponed, or significantly altered without proper compensation.
Common situations we help with:
- Event cancelled outright with no refund offered
- Event postponed or rescheduled and you can no longer attend
- Lineup, venue, or format changed significantly from what was sold
- Ticket platform only offering credit instead of a cash refund
Warranty & Guarantee Claims
Is a company refusing to honor a product warranty or money-back guarantee? We help you enforce your consumer rights and secure refunds for products that fail to meet their promised quality or performance within the warranty period.
Common situations we help with:
- Manufacturer refusing to honor a valid warranty claim
- “Money-back guarantee” denied after a legitimate request
- Product failed well within its stated warranty period
- Repair or replacement offered instead of the refund you’re entitled to
Subscription & Membership Refunds
Are you being billed for unwanted subscriptions, or have you been denied a refund for a cancelled membership? We help resolve issues with recurring payments and secure refunds for services you no longer use or never authorized.
Common situations we help with:
- Charged after cancelling a subscription or membership
- Free trial silently converted into a paid plan
- Recurring charges you never knowingly authorized
- Gym, streaming, or software membership that’s nearly impossible to cancel
Financial Service Refunds
Do you suspect incorrect fees, unauthorized transactions, or mis-sold financial products from banks or other financial institutions? Our team investigates and pursues refunds for discrepancies in financial services and products.
Common situations we help with:
- Unauthorized or unrecognized transactions on your account
- Incorrect fees, charges, or interest applied by a bank
- A financial product mis-sold without proper disclosure
- Disputed transaction the bank refuses to investigate
Billing Errors & Overcharges
Charged the wrong amount, billed twice for the same purchase, or hit with fees you never agreed to? We help correct billing errors and recover overcharges from companies that got your invoice wrong.
Common situations we help with:
- Charged twice for a single order or service
- Final price didn’t match what was quoted or advertised
- Hidden fees added without clear disclosure
- Company refuses to correct a clear billing mistake
Travel & Accommodation Refunds
Experiencing issues with cancelled flights, overbooked hotels, or misleading holiday packages? We help you reclaim funds for disrupted travel plans, so you don’t lose out due to unforeseen circumstances or service-provider errors.
Common situations we help with:
- Flight cancelled or significantly delayed with no refund offered
- Hotel booking overbooked or not honored on arrival
- Holiday package materially different from what was advertised
- Travel provider offering only credit instead of a cash refund
Not sure which category fits your situation?
You don’t need to figure that out yourself. Tell us what happened in a few minutes and we’ll tell you if — and how — we can help, at no cost.
Start My Free Case ReviewQuestions about our services
Do you only handle the categories listed above?
These are our most common case types, but they’re not the only ones. If your situation doesn’t fit neatly into one category, start a free case review and we’ll tell you if we can help.
Does it matter how long ago the purchase happened?
It can. Many refund policies, chargeback windows, and consumer-protection rules have time limits. The sooner you submit your case, the more options we typically have.
Can you help if I already disputed it myself and was refused?
Yes — that’s one of the most common situations we take on. A denial from the company’s first-line support isn’t always the final word.
Do you work on cases outside your listed categories, like insurance claims?
Submit the details through a free case review. If it’s outside what we currently handle, we’ll tell you plainly rather than take on a case we can’t help with.